Frequently Asked Questions

To help answer inquires about our event, we've compiled this handy list of questions that we've received in our e-mail.  We hope this helps!


Where can I purchase tickets?
Please stay tuned this infromation will be available shortly.

Can I buy tickets at the door?
Yes, there is a ticket kiosk available on location available right at the Convention Centre that will be open during our event!

I do not have a credit card, can I buy my tickets with cash?
Yes, all of the ticket kiosk can accept cash, such as the one that will be open on site at the Convention Centre!

What time does Winterfest open and close each day?
Please stay tuned this information will be available shortly.

I'm a parent and my child wants to go to Ai-Kon, but I'm not interested in attending.  How will this work?
If your child is 12 years or under, they are required to be with a paying adult.  Your child does not require a guardian if they are 13 years or over.

Keep in mind the RBC Convention Centre does not have a venue-wide paging system. Please have a system in place to contact your child at all times (such as a cellphone).

Showing Schedule

When will the showing schedule be available?
Due to the constantly shifting information up to the day of the convention, a schedule will not be posted until 1-2 weeks prior.  We will advertise the schedule on the front of our website, in the forums and provide a schedule sheet during the convention as well.

Artist Fair

Are there any more art tables available?
Availability will be advertised on the art page - 

May I tape or pin my artwork to the wall behind me to showcase it?
Sorry, due to Convention Centre regulations we are not allowed to attach anything to the collapsible segment walls.  We recommend buying display boards / science fair displays to help show off your work on your table!

Vendors Room

I have a bunch of secondhand stuff I'd like to sell but I'm not a vendor.  Can I come to Winterfest and sell them?
Unfortunately not, only confirmed vendors may sell merchandise at the convention.  

My bag was found to be too big to be brought into the vendors room, may I leave it at the doors of the vendors room?
No, you'll have to take your items to bag check.

Bag Check

 May I leave items in bag check overnight?


Is dressing up in a costume mandatory?
No, it's entirely optional.  Fun, but optional!

My wrist band won't work with my costume, is there some other way?
Unfortunately not, your wrist band must be viewable at all times.  

I bought a metal replica katana/ weapon for my costume, can I bring it?
Unfortunately not.  Please familiarize yourself with the weapons policy located at


Do any of the events / panels / game / dance shows cost money to participate in?
Most of our events during the convention are covered by your registration fee! However there is a small charge for the Maid Cafe.

Are there limits on how many people can participate in panels / events?
As room space allows, some panels have a limit due to availability of supplies. Any limits will be announced at the convention and included in the guide book whenever possible.

I would like to host a panel / event, how do we do this
Please check out our panel submission page.

If I host a panel, do I get free admission?
Panelists receive a free day pass for the day of their panel. This is limited to one pass per panel. If you have multiple people hosting and require additional passes please contact our event coordinator at


If I volunteer, do I get free admission?

Returning volunteers from the prior year receive free admission.  New volunteers or volunteers from years other than the previous year receive tickets at half price.  Contact our volunteer coordinator for information on how you can become a volunteer at

When will I know my volunteer schedule?
Our coordinator should be able to get your schedule to you about 2 weeks prior to the convention.  They will send out a message to your e-mail, as well as post it up in the volunteer-only area of the forums.  If you are a volunteer and don't yet have access to this area, contact your volunteer coordinator.


Are there areas that I am not allowed to photograph or video record?

All public areas are allowable for photography with the exceptions of the marketplace, showing rooms and 18+ Pannels.  Obviously photography or video recordings are not permitted in showing rooms while there are screenings occurring.