Frequently Asked Questions
To help answer inquiries about our event, we’ve compiled this handy list of questions that we’ve received in our e-mail. We hope this helps!
Where can I purchase tickets?
Weekend tickets sales are now open and can be purchased in advance online or on location day of at the RBC Convention Centre.
Can I buy tickets at the door?
Yes, there is a ticket kiosk available on location available right at the Convention Centre that will be open during our event!
I only see weekend passes on the website, how do I buy day passes?
Day passes will become available closer to the event. Stay tuned and we will be making an announcement when they are available for purchase
I do not have a credit card, can I buy my tickets with cash?
Yes, at the event the ticket kiosks can accept cash, such as the one that will be open on site at the Convention Centre!
What time does Ai-Kon open and close each day?
Please stay tuned this information will be available shortly.
I’m a parent and my child wants to go to Ai-Kon, but I’m not interested in attending. How will this work?
If your child is 12 years or under, they are required to be with a paying adult.
Your child does not require a guardian if they are 13 years or over. RBC Convention Centre does not have a venue-wide paging system. Please have a system in place to contact your child at all times (such as a cell phone).
When will the showing schedule be available?
A schedule will be posted 1-2 weeks prior to the event. We will advertise the schedule on the front of our website, panels and events pages and provide a schedule breakdown in the guidebook at the convention.
May I tape or pin my artwork to the wall behind me to showcase it?
The Convention Centre regulations state that you are not allowed to attach anything to the collapsible segment walls. Ai-Kon recommends buying display boards/science fair displays to help show off your work on your table.
I have a bunch of secondhand stuff I’d like to sell but I’m not a vendor. Can I come to Ai-Kon and sell them?
Only confirmed vendors may sell merchandise at the convention.
My bag was found to be too big to be brought into the vendor’s room, may I leave it at the doors of the vendor’s room?
Deposit all over-sized bags, coats, backpacks, suitcases, cosplay items, changes of clothes, and props you no longer wish to carry to the love volunteers at Bag Check. This is a free service.
May I leave items in bag check overnight?
No, items are required to be picked up at the end of each.
Bag Check Hours:
- Friday July 21st 12:00pm – 12:00am
- Saturday, July 22nd 9:00 am – Sunday 3:00 am
- Sunday July 23rd 9:00am – 6:00pm
My registration badge won’t work with my costume, is there some other way?
Your registration badge must be viewable at all times. Your badge comes with a holder on a string to go around your neck, so that it will not cause any damage to your costume.
I bought a metal replica katana/ weapon for my costume, can I bring it?
No, please review our weapons policy here.
Do any of the events/panels / game/dance shows cost money to participate in?
All convention-related events are included in your registration fee with the exception of the sushi panel and maid cafe.
Are there limits on how many people can participate in panels/events?
Some panels have a limit due to the availability of supplies and room capacity. Pre-registration is required for panels such as the Sushi Panel and events like the Maid Cafe.
I would like to host a panel/event, how do we do this
Ai-Kon encourages our fans to take part in our convention programming. Attendees can put on panels in their area interest or expertise. Please submit panel application here. Deadline for submissions is May 26th, 2017.
If I host a panel, do I get free admission?
Panelists receive a free day pass for the day of their panel. This is limited to one pass per panel. If you have multiple people hosting and require additional passes please contact our event coordinator at firstname.lastname@example.org
If I volunteer, do I get free admission?
Returning volunteers from the prior year receive free admission. New volunteers or volunteers from years other than the previous year receive tickets at half price.
Contact our volunteer coordinator for information on how you can become a volunteer at email@example.com
When will I know my volunteer schedule?
Our coordinator should be able to get your schedule to you about 2 weeks prior to the convention. They will send out a message to your e-mail.
Are there areas that I am not allowed to photograph or video record?
All areas are allowable for photography with the exceptions of the marketplace and 18+ panels. Photography or video recordings are not permitted in showing rooms.