Winterfest – Frequently Asked Questions
To help answer inquiries about our event, we’ve compiled this handy list of questions that we’ve received from other attendees like you. We hope this helps!
Where can I purchase tickets?
Weekend tickets sales are now open and can be purchased online at tix123.com or on location day of at the RBC Convention Centre.
Can I buy tickets at the door?
Yes, there is a ticket kiosk available on location at the Convention Centre that will be open during our event!
I do not have a credit card, can I buy my tickets with cash?
Yes, the ticket kiosks on site at Winterfest will accept cash, credit and debit cards.
What time does Winterfest open and close each day?
Winterfest starts at 12:00pm on February 23 (Saturday), and ends at 1:00am on February 24th (Sunday).
Registration hours: will be announced shortly
I’m a parent and my child wants to go to Ai-Kon, but I’m not interested in attending. How will this work?
If your child is 12 years or under, they are required to be with a paying adult.
Your child does not require a guardian if they are 13 years or over. RBC Convention Centre does not have a venue-wide paging system. Please have a system in place to contact your child at all times (such as a cell phone).
When will the showing schedule be available?
A schedule will be posted 1-2 weeks prior to the event. We will advertise the schedule on our website, panels and events pages, provide a schedule breakdown in the guidebook, and guidebook app at the convention.
Are there any more art tables available?
May I tape or pin my artwork to the wall behind me to showcase it?
The Convention Centre regulations state that you are not allowed to attach anything to the collapsible segment walls. Ai-Kon recommends buying display boards/science fair displays to help show off your work on your table.
I have a bunch of secondhand stuff I’d like to sell but I’m not a vendor. Can I come to Ai-Kon and sell them?
Only confirmed vendors may sell merchandise at the convention on RBC Convention Centre grounds.
My bag/prop was found to be too big to be brought into the vendor’s room, may I leave it at the doors of the vendor’s room?
Deposit all over-sized bags, coats, backpacks, suitcases, cosplay items, changes of clothes, and props you no longer wish to carry to the love volunteers at Bag Check.
This is a free service.
May I leave items in bag check overnight?
No. Winterfest is a one day event. Bag check will be open until 1:30am February 25th for you to collect the items you leave with us. Any items left in bag check after this time will be turned over to the Convention Centre lost and found.
Bag Check Hours:
- Saturday February 24, 2017 12:00 pm until Sunday February 25th 1:30 am
My registration wristband won’t work with my costume, is there some other way?
Your registration wristband must be view-able at all times.
I bought a metal replica katana/ weapon for my costume, can I bring it?
No, please review our weapons policy here.
Do any of the events/panels / game/dance shows cost money to participate in?
All convention-related events are included in your registration fee with the exception of the maid cafe.
Are there limits on how many people can participate in panels/events?
Some panels have a limit due to the availability of supplies and room capacity. Pre-registration is required for panels such as the Maid Cafe.
I would like to host a panel/event, how do we do this
Ai-Kon encourages our fans to take part in our convention programming. Attendees can put on panels in their area interest or expertise. Please submit panel application here.
If I host a panel, do I get free admission?
Panelists receive a free day pass for the day of their panel. This is limited to one pass per panel. If you have multiple people hosting and require additional passes please contact our Event Coordinator.
If I volunteer, do I get free admission?
Returning volunteers from the prior summer Ai-Kon receive free admission. New volunteers or volunteers from prior to the previous summer Ai-Kon receive tickets at a discounted price.
Contact our volunteer coordinator for information on how you can become a volunteer at firstname.lastname@example.org
When will I know my volunteer schedule?
Our volunteer coordinator should be able to get your schedule to you about 1-2 weeks prior to the convention. They will send the schedule and related info via email.
Are there areas that I am not allowed to photograph or video record?
All areas are allowable for photography with the exceptions of the marketplace and 18+ panels. Remember cosplay is not consent, always ask for premission before taking a photo.
Photography or video recordings are not permitted in showing rooms. There is zero tolerance, offenders will be ejected from the convention and charges can be laid.